Repairs

The job-card system: take a device in, track it through the workshop, hand it back and get paid.

What it does

• New repair — pick or create a customer, then add one or more devices in a tabbed form. Per device you record the item and brand, serial number, reported issues, what is included and what is missing, known risks, the device lock (PIN, password or pattern), photos, the technician assigned, estimated and service cost, expected completion and any warranty.
• Track progress by updating the repair status. Marking a job delivered can move straight on to collecting payment and messaging the customer.
• Parts — add extra parts to a job, from stock or free-typed, with cost and tax.
• Batches — group several repairs from one customer and manage or pay for them together.
• re-entry — when a device comes back, start the new job from the original so its history follows it.
• Money and paperwork — collect payments, issue refunds, print a job card on A4 or an 80mm thermal printer, print a barcode sticker, or send a WhatsApp or SMS update from a template.
• Customers can check a job themselves on the public Track Repair page using the ticket number — no account needed.

Step-by-step

• Book in a repair — Take a device in and raise its job card.
• Update a repair status — Move a job through the workshop and tell the customer.
• Add parts to a repair — Charge for the components the job used.
• Collect payment on a repair — Take the money when the customer picks the device up.
• Print a job card — Give the customer their paperwork.
• Edit a repair — Correct the device details, the costs or who is working on it.
• Change what a repair costs — Adjust the price after the work turned out bigger or smaller than expected.
• Refund a repair — Give money back when a job is cancelled or the customer is unhappy.
• Deliver a repair and take the money — Close the job, set the final price and take payment — without leaving the status box.
• Return a device without repairing it — The job is not going ahead — hand the device back and close the card properly.
• Work with repair batches — Group several jobs from one customer so they move, print and get paid together.
• Remove a payment from a repair — Undo a payment recorded against the wrong job, account or amount.
• Take payment for a batch — Settle several jobs for one customer in a single transaction — or one job at a time.
• Read a repair’s history — Every status change, payment and refund on the job, in order, with who did it.
• Understand what a repair costs — Four numbers make the total, and they mean different things.
• Print a barcode sticker — Label the device so it can be scanned back out of the workshop.
• Message the customer — Tell the customer where their device is, without typing it out.
• Find a repair — Get to the right job on a busy board.
• Book a device back in — The customer is back with the same device — keep the history together.
• Delete a repair — Remove a job card raised in error — including one that already has money on it.

Questions about repairs

Can one job card cover several devices?

Yes. A repair is created with one or more devices in a tabbed form, and each device carries its own issues, photos, costs and status.

How do I record a device passcode or pattern?

Each device has a device-lock field that takes a PIN, a password, or a drawn pattern.

What happens when a repaired device comes back?

Use re-entry: the new job is started from the original repair, so the device history stays linked.