How to create a repair job card in Quikpair

Take a device in and raise its job card.

Steps

1. Open Repairs and tap New.

   

   • 1 New Repair

2. Tap Select Customer. Search by name, phone or email, or use Nearby to find one close to the shop.

   

   • 1 Select customer

3. Not on file yet? Switch to the new-customer tab in the same box, fill in the name and phone, and save — you stay on the repair.
4. Fill in the three fields Quikpair insists on, each marked with a red asterisk: Brand, Item and Issues. Brand and Item accept a name that is not in your lists yet — type it and Quikpair tells you it will be added as new.

   

   • 1 Brand
   • 2 Item
   • 3 Issues

5. Add the Quantity and the Serial Number or IMEI so the device can be told apart from an identical one — tap Scan QR/Barcode to read it off the device instead of typing it.
6. Pick or type the Issues the customer reported, and add an Issue Description in their own words if it helps the technician.
7. Tap Additional Information to open it — it is folded shut by default, and a badge on the header shows when something inside has been filled in. Inside you record what came in with the device and how to get into it.
8. Included Items — what came in with the device (charger, case, SIM tray, box). Excluded / Missing Items — what did not, so nobody is blamed for it later. Risks — anything the customer should accept before work starts, such as data loss or a cracked back getting worse. Each box lets you pick from your saved list or type a new entry.
9. Device Password / Lock — choose None, PIN, Password or Pattern. PIN and Password give you a box to type it; Pattern gives you a grid to draw it on, so the technician can unlock the device.
10. Repair Collect Date & Time — when the customer plans to come back for it. Additional Notes — anything else about the device the workshop should know.
11. Take photos of the device as it arrived — up to 10 per device.
12. Under Warranty & Pricing, switch on Under Warranty if it applies and add a Warranty Description and Warranty Expiry Date (the 1 Week to 1 Year buttons fill the date for you). Enter the Estimated Cost you quoted and the Service Cost.
13. Assign the job to a technician under Assign To — leave it and the repair shows as Unassigned — and set the Expected Completion Date.
14. Optionally credit a Commission agent — the person who referred the customer. Tap + Add agent, pick them, and adjust the % if needed; the amount is worked out on the Service Cost. If the customer came through an agent before, a blinking Last used suggestion appears — tap Use to apply it.
15. Add another device with the + tab if the customer brought more than one.
16. Save. Print the job card or barcode sticker, and send the customer their ticket number.

    

    • 1 Create Repair

Good to know

• Brand, Item and Issues are the only required fields — everything else, including all of Additional Information, can wait until the technician has looked at the device. Add it later with Edit.
• Included, Excluded / Missing Items and Risks are your record of the device’s condition at hand-over — fill them in while the customer is still at the counter, so there is no argument at collection.
• Returning customer with the same device? Tick Create from Previous Repair (Re-entry) under the customer to pick the earlier job and copy its details — including Additional Information — into the new one.
• The commission agent applies to every device in the intake and is only earned once the repair is Delivered. A Returned or Cancelled repair earns nothing, and a refund reverses it. Commission is never printed on the job card. See Set up a commission agent under Customers.
• The customer can follow the job themselves on the public Track Repair page using that ticket number.
• On a desktop keyboard, F4 opens the customer picker.

Related steps

• Set up a commission agent