Mobile repair shop software that tracks every phone from intake to delivery
By Thamjeed Lal, Founder · Published by ATSCOM Technology Experts LLP · Updated
Quikpair is mobile repair shop software that tracks every phone from intake to delivery. It records the IMEI, the screen lock and what came in with the phone, sends the customer WhatsApp updates, and bills the repair and any accessories from the same app. It runs in the browser and as native Android and iOS apps.
Three problems a phone repair shop deals with every day
The first is identifying the phone. Two customers bring in the same model with the same cracked screen, and a mix-up costs you a customer. The second is the passcode: the technician cannot test a phone they cannot unlock, and a written-down pattern on a scrap of paper gets lost. The third is the phone call: customers ring to ask if their phone is ready, and the counter stops while someone checks.
Quikpair handles these with IMEI and serial capture on the job card, a Device Password / Lock field that takes a PIN, a password or a drawn pattern, and a public Track Repair page the customer can check with their ticket number.
How a phone repair flows through Quikpair
Open Repairs, tap New and pick the customer, or add them in the same box without leaving the repair. Enter the Brand, Item and Issues, then the Serial Number or IMEI. Scan QR/Barcode reads it off the phone instead of typing it.
Under Additional Information, record the Included Items (charger, case, SIM tray, box), Excluded / Missing Items and Risks, such as data loss. Set the Device Password / Lock to None, PIN, Password or Pattern; a pattern is drawn on a grid so the technician can unlock the phone. Add up to 10 photos of the phone as it arrived, the Estimated Cost and any warranty.
Save, print the job card or a barcode sticker, and give the customer their ticket number. As the work moves on, update the status. When the phone is collected, mark it Delivered, set the final price and tap Update & Pay to take the money in one step.
WhatsApp updates and online repair tracking
From any repair, the WhatsApp action opens a message built from your saved template, with the ticket number and status filled in. It can also go out as an SMS. Shops that connect their own WhatsApp Business number can have Quikpair send repair received, status and ready-for-pickup updates automatically, and reply from a shared team inbox.
Customers can also open the Track Repair page and enter their ticket number to see the status for themselves, without an account.
Phone repair shop software that also bills accessories
Most mobile shops sell as well as repair. The Sales POS scans barcodes, lets you change quantity, price, discount and tax per line, and prints a thermal receipt (80mm) or an A4 GST invoice. Payments are taken by cash, card, UPI, bank transfer or cheque.
Serialised stock, such as phones or chargers you want to trace, asks which units are going out at the sale, so a warranty claim can be traced to one device.
Used phone buy and sell for a mobile service center
The Used devices module records second-hand phones you buy in: the seller with ID proof, the device with IMEI 1 and IMEI 2, a condition checklist and photos, and the purchase and asking price. When it sells, Quikpair records the buyer, the sale price, payments both ways and any return.
- Re-entry links a returning phone to its original job, so the device history stays together.
- Batches group several repairs from one customer so they can be paid for together.
- Repair parts come from stock or are typed in, each with cost and tax.
Pricing and free trial
Every new shop gets a 14-day free trial with no card required. Plans and prices are on the pricing page.
Frequently asked questions
Can mobile repair shop software record a phone's IMEI number?
Yes. Quikpair's repair job card has a Serial Number or IMEI field for each device, and Scan QR/Barcode reads it from the phone instead of typing it. The Used devices module records IMEI 1 and IMEI 2 for second-hand phones.
How do I record a customer's phone pattern lock?
In Quikpair, each device on a repair has a Device Password / Lock field with four options: None, PIN, Password or Pattern. Choosing Pattern gives you a grid to draw the pattern on, so the technician can unlock the phone.
Can I send repair status updates to customers on WhatsApp?
Yes. Each Quikpair repair has a WhatsApp action that sends a message from your saved template with the ticket number and status, or sends it as SMS. Shops that connect their own WhatsApp Business number can also send repair received, status and ready-for-pickup updates automatically.
Can a phone repair shop use Quikpair for accessory sales too?
Yes. Quikpair includes a POS with barcode scanning, per-line discounts and tax, and thermal or A4 GST invoices. Repairs and sales share the same customers, stock and reports.