WhatsApp repair status updates sent automatically at every step
By Thamjeed Lal, Founder · Published by ATSCOM Technology Experts LLP · Updated
Quikpair sends WhatsApp repair status updates from your own WhatsApp Business number, so customers hear when a device is received, when its status changes and when it is ready for pickup. You connect the number through Meta in a few minutes and can keep using the WhatsApp Business app on the same phone. Your team replies to customers from a shared inbox in Quikpair.
Automatic repair notifications at each step
Once your WhatsApp Business number is connected, Quikpair can send repair received, status and ready-for-pickup updates automatically. The customer gets the message on the app they already use, from the number they already know as your shop.
Repair status updates follow the statuses your team sets on the repair ticket, so the message goes out because the work moved, not because someone remembered to type it.
WhatsApp for repair shops, on your own number
Quikpair uses your WhatsApp Business number, connected through Meta, rather than a shared number. Customers reply to you, and your team answers from a shared inbox in Quikpair instead of passing a single phone around.
- Connect your own number through Meta in a few minutes.
- Keep using the WhatsApp Business app on the same phone.
- A shared team inbox for customer replies.
- An API for your website or CRM.
Free-only or paid sending, with spend warnings
Messages to customers who wrote to you in the last 24 hours are free. Any paid message is billed by Meta to your own account, and only if you allow it. You choose free-only or paid sending, and Quikpair gives spend warnings, so the messaging bill, where there is one, stays under your control on your own Meta account.
Manual updates from any repair
You can also send a one-off message from any repair. Tap WhatsApp on the repair, check the phone number (filled in from the customer record, with Select Phone Number if they have a second one), and the message starts from your saved template with the ticket number and status. Message Preview shows exactly what the customer will receive, and you send it via WhatsApp or as SMS.
Templates are edited under Settings, on the Messages tab, so the whole shop sends the same wording. Invoices, statements, rent orders and purchase orders can be shared by WhatsApp the same way.
Frequently asked questions
Can Quikpair send repair updates on WhatsApp automatically?
Yes. Connect your own WhatsApp Business number through Meta, and Quikpair can send repair received, status and ready-for-pickup updates automatically. Your team replies from a shared inbox.
Can I keep using the WhatsApp Business app on my phone?
Yes. You can keep using the WhatsApp Business app on the same phone after connecting the number to Quikpair.
How much do WhatsApp messages cost?
Messages to customers who wrote in the last 24 hours are free. Any paid message is billed by Meta to your own account, and only if you allow it. You can choose free-only sending, and Quikpair gives spend warnings.
How do I send a repair update by WhatsApp in Quikpair?
Open the repair and tap WhatsApp, check the phone number, edit the message from your saved template if you want, and tap Send via WhatsApp or Send as SMS. The steps are in the Message the customer guide under Repairs in How to use Quikpair.