Service center software for India
By Thamjeed Lal, Founder · Published by ATSCOM Technology Experts LLP · Updated
Quikpair is service center software for India, built for mobile service centres and multi-brand repair centres. It takes devices in on job cards with IMEI or serial numbers, assigns them to technicians, sends customers WhatsApp updates, and bills in rupees on GST invoices with UPI or cash payments.
How a mobile service centre in India runs on Quikpair
At the counter, staff open Repairs, tap New and search the customer by name or phone, or add them in the same box. They enter the Brand, Item and Issues, then the IMEI or serial number; Scan QR/Barcode reads it from the device. The Device Password / Lock field takes a PIN, a password or a drawn pattern.
Additional Information records the Included Items (charger, SIM tray, box), Excluded / Missing Items and Risks such as data loss, so there is no argument at collection. Up to 10 photos per device record its condition. The job card prints on A4 or an 80mm thermal printer, and the customer gets a ticket number they can check on the Track Repair page.
When the phone is ready, the WhatsApp action on the repair sends the customer a message from your template with the ticket number and status. At pickup, Delivered sets the final service cost, and Update & Pay takes the money by cash, card, UPI, bank transfer or cheque.
Multi-brand service centres and technicians
A multi-brand centre takes in devices from many brands. Brand and Item accept any name and add it to your lists, and one job card can hold several devices. Each job is assigned to a technician under Assign To, and the repair list filters by technician, status and payment.
Repair by Technician ranks staff by jobs completed and value, and Repair by Status shows how long jobs have sat at each stage, including Waiting Parts. Staff roles control which modules and buttons each person sees, so counter staff, technicians and managers each get what they need.
Spare parts, GST and payments
Parts are added to a repair from stock or typed in, with quantity, cost and tax. Stock is tracked by SKU, barcode and serial number, with low-stock alert levels. Business customers carry their GST number, and the tax reports show tax collected by rate.
Payment accounts keep cash, bank and UPI apart, each with its own balance and statement, and the Day Book lists every movement for a day when the till does not match.
Branches and pricing
Centres with more than one location add branches in Branch Management and switch the active branch from the profile menu; reports can be run per branch. Indian plans are priced in INR on the India pricing page, and every new business gets a 14-day free trial with no card required.
Frequently asked questions
What is the best service center software for a mobile service centre in India?
Look for IMEI capture, pattern-lock recording, technician assignment, WhatsApp updates, GST invoices and UPI payments. Quikpair includes all of these in one app, with a 14-day free trial and INR plans on its India pricing page.
Can customers in India check their repair status without calling?
Yes. Every Quikpair repair has a ticket number the customer can enter on the public Track Repair page, with no account needed. The shop can also send status updates by WhatsApp or SMS.
Can a multi-brand service centre use Quikpair?
Yes. Quikpair's Brand and Item fields accept any name, one job card can hold several devices, and jobs are assigned to technicians and tracked through statuses such as In Progress, Waiting Parts and Ready for Pickup.