How to return a used device in Quikpair

Handle a device the buyer brings back.

Steps

1. Open the device and choose Return — it sits in the action bar on a desktop browser; the phone’s icon row carries Print, Share, Pay Seller, Sell and Delete instead.

   

2. Choose the Return type: a Buyer return, where the customer returns to us, or a Seller return, where we return to the original seller.
3. Set the Condition on return — Good, Damaged, or Not as described.
4. Enter the refund against the Original amount, and add Notes (optional).
5. Tick Re-list this device for sale if it is going back on the shelf.
6. Tap Record Return. Device status will flip to tells you what the device becomes.

Good to know

• The two directions are opposites: a buyer return brings the device back to you and pays the customer; a seller return sends it away and recovers what you paid.
• Returns History lists every return on the device. Edit Return corrects one, and Reverse undoes it — the entry stays, marked Reversed, rather than disappearing.