{
  "product": "Quikpair",
  "module": {
    "slug": "used-devices",
    "title": "Used devices"
  },
  "task": {
    "slug": "return",
    "title": "Take a used device back",
    "question": "How to return a used device in Quikpair"
  },
  "url": "https://www.quikpair.com/how-to-use/used-devices/return/",
  "summary": "Handle a device the buyer brings back.",
  "steps": [
    {
      "n": 1,
      "instruction": "Open the device and choose Return — it sits in the action bar on a desktop browser; the phone’s icon row carries Print, Share, Pay Seller, Sell and Delete instead.",
      "screenshot": {
        "desktop": "https://www.quikpair.com/screenshots/used-devices/detail-plain-desktop.webp",
        "mobile": "https://www.quikpair.com/screenshots/used-devices/detail-plain-mobile.webp"
      }
    },
    {
      "n": 2,
      "instruction": "Choose the Return type: a Buyer return, where the customer returns to us, or a Seller return, where we return to the original seller."
    },
    {
      "n": 3,
      "instruction": "Set the Condition on return — Good, Damaged, or Not as described."
    },
    {
      "n": 4,
      "instruction": "Enter the refund against the Original amount, and add Notes (optional)."
    },
    {
      "n": 5,
      "instruction": "Tick Re-list this device for sale if it is going back on the shelf."
    },
    {
      "n": 6,
      "instruction": "Tap Record Return. Device status will flip to tells you what the device becomes."
    }
  ],
  "notes": [
    "The two directions are opposites: a buyer return brings the device back to you and pays the customer; a seller return sends it away and recovers what you paid.",
    "Returns History lists every return on the device. Edit Return corrects one, and Reverse undoes it — the entry stays, marked Reversed, rather than disappearing."
  ]
}