How to return a sale in Quikpair

Take goods back and refund the customer.

Steps

1. Open the sale and choose Create return — or use ⋯ on the row.

   

2. Tick the items coming back and set the quantity for each.

   

   • 1 Select all

3. For serialised products, choose the exact units being returned.
4. Enter a reason and choose the refund method.
5. Submit. The return is then approved or rejected.

   

   • 1 Process Return

6. Once approved, record the refund.

Good to know

• Only items that have not already been returned can be selected. An invoice with nothing left says All items have been returned.
• If the original invoice was never paid, the return is set against the balance rather than refunded in cash.