{
  "product": "Quikpair",
  "module": {
    "slug": "sales",
    "title": "Sales & invoices"
  },
  "task": {
    "slug": "return",
    "title": "Create a sale return",
    "question": "How to return a sale in Quikpair"
  },
  "url": "https://www.quikpair.com/how-to-use/sales/return/",
  "summary": "Take goods back and refund the customer.",
  "steps": [
    {
      "n": 1,
      "instruction": "Open the sale and choose Create return — or use ⋯ on the row.",
      "screenshot": {
        "desktop": "https://www.quikpair.com/screenshots/sales/list-plain-desktop.webp",
        "mobile": "https://www.quikpair.com/screenshots/sales/list-plain-mobile.webp"
      }
    },
    {
      "n": 2,
      "instruction": "Tick the items coming back and set the quantity for each.",
      "controls": [
        "Select all"
      ],
      "screenshot": {
        "desktop": "https://www.quikpair.com/screenshots/sales/return-create-flow-1-desktop.webp",
        "mobile": "https://www.quikpair.com/screenshots/sales/return-create-flow-1-mobile.webp"
      }
    },
    {
      "n": 3,
      "instruction": "For serialised products, choose the exact units being returned."
    },
    {
      "n": 4,
      "instruction": "Enter a reason and choose the refund method."
    },
    {
      "n": 5,
      "instruction": "Submit. The return is then approved or rejected.",
      "controls": [
        "Process Return"
      ],
      "screenshot": {
        "desktop": "https://www.quikpair.com/screenshots/sales/return-create-flow-2-desktop.webp",
        "mobile": "https://www.quikpair.com/screenshots/sales/return-create-flow-2-mobile.webp"
      }
    },
    {
      "n": 6,
      "instruction": "Once approved, record the refund."
    }
  ],
  "notes": [
    "Only items that have not already been returned can be selected. An invoice with nothing left says All items have been returned.",
    "If the original invoice was never paid, the return is set against the balance rather than refunded in cash."
  ]
}