{
  "product": "Quikpair",
  "module": {
    "slug": "sales",
    "title": "Sales & invoices"
  },
  "task": {
    "slug": "delete-payment",
    "title": "Remove a payment from a sale",
    "question": "How to delete a payment on a sale in Quikpair"
  },
  "url": "https://www.quikpair.com/how-to-use/sales/delete-payment/",
  "summary": "Undo a payment that was recorded wrongly — wrong amount, wrong account, wrong invoice.",
  "steps": [
    {
      "n": 1,
      "instruction": "Open the sale and scroll to Payment History."
    },
    {
      "n": 2,
      "instruction": "Find the payment that should not be there."
    },
    {
      "n": 3,
      "instruction": "Tap Delete payment beside it.",
      "controls": [
        "Print Receipt",
        "Delete payment"
      ],
      "screenshot": {
        "desktop": "https://www.quikpair.com/screenshots/sales/payment-history-desktop.webp",
        "mobile": "https://www.quikpair.com/screenshots/sales/payment-history-mobile.webp"
      }
    },
    {
      "n": 4,
      "instruction": "Confirm."
    }
  ],
  "notes": [
    "The money comes back out of the payment account it landed in, and the invoice balance goes back up.",
    "A sale settled by a return rather than by cash shows Returned (credit note) on the invoice, so the two are never confused.",
    "This is for correcting a mistake. Money genuinely going back to the customer is a sale return, not a deleted payment — that keeps the stock and the audit trail right."
  ]
}