{
  "product": "Quikpair",
  "module": {
    "slug": "repairs",
    "title": "Repairs"
  },
  "task": {
    "slug": "update-status",
    "title": "Update a repair status",
    "question": "How to update a repair status in Quikpair"
  },
  "url": "https://www.quikpair.com/how-to-use/repairs/update-status/",
  "summary": "Move a job through the workshop and tell the customer.",
  "steps": [
    {
      "n": 1,
      "instruction": "Open the repair and tap Status in the action bar — or tap the status badge at the top of the job.",
      "controls": [
        "Pending"
      ],
      "screenshot": {
        "desktop": "https://www.quikpair.com/screenshots/repairs/status-flow-1-desktop.webp",
        "mobile": "https://www.quikpair.com/screenshots/repairs/status-flow-1-mobile.webp"
      }
    },
    {
      "n": 2,
      "instruction": "Pick the new one: In Store, Pending, In Progress, Waiting Parts, Ready for Pickup, Completed, Delivered, Returned Without Service or Cancelled."
    },
    {
      "n": 3,
      "instruction": "Add a note, and photos if there is something to show — both land on the repair timeline."
    },
    {
      "n": 4,
      "instruction": "On a closing status, mark whether the job was resolved."
    },
    {
      "n": 5,
      "instruction": "Adjust the service cost or the discount here if the work turned out different."
    },
    {
      "n": 6,
      "instruction": "Save — the button reads Update Status.",
      "controls": [
        "Update Status"
      ],
      "screenshot": {
        "desktop": "https://www.quikpair.com/screenshots/repairs/status-flow-2-desktop.webp",
        "mobile": "https://www.quikpair.com/screenshots/repairs/status-flow-2-mobile.webp"
      }
    }
  ],
  "notes": [
    "Completed and Delivered ask for a date and time, and let you mark whether the job was resolved.",
    "Delivered does more: the same box carries Service Cost and Discount with a running total, so you can price the job as you close it, and Update & Pay saves the status and opens payment collection in one step. See Deliver a repair and take the money.",
    "Only Delivered repairs count as repair revenue in the dashboard and reports. A job left at Completed has been finished in the workshop but will not show up in your earnings — mark it Delivered when the customer takes it.",
    "Some status changes are blocked while payments or parts are attached. Quikpair lists them in the box and lets you remove them there, then the change goes through.",
    "The customer’s number at the top of the repair is a tap-to-call link — Call customer dials them straight from the job card.",
    "Status changes need the repair edit permission, so it can be limited to technicians and managers.",
    "Delivered, Returned and Cancelled are the end of the line — a job in one of those is read-only, and Parts, Edit and Make Batch disappear.",
    "F2 opens the status change on a desktop keyboard.",
    "Tell the customer with WhatsApp afterwards, or let them check the status themselves on the public Track Repair page."
  ],
  "related": [
    {
      "module": "repairs",
      "task": "deliver",
      "title": "Deliver a repair and take the money",
      "url": "https://www.quikpair.com/how-to-use/repairs/deliver/"
    }
  ]
}