{
  "product": "Quikpair",
  "module": {
    "slug": "repairs",
    "title": "Repairs"
  },
  "task": {
    "slug": "share",
    "title": "Message the customer",
    "question": "How to send a repair update by WhatsApp in Quikpair"
  },
  "url": "https://www.quikpair.com/how-to-use/repairs/share/",
  "summary": "Tell the customer where their device is, without typing it out.",
  "steps": [
    {
      "n": 1,
      "instruction": "Open the repair and tap WhatsApp.",
      "controls": [
        "WhatsApp"
      ],
      "screenshot": {
        "desktop": "https://www.quikpair.com/screenshots/repairs/share-flow-1-desktop.webp",
        "mobile": "https://www.quikpair.com/screenshots/repairs/share-flow-1-mobile.webp"
      }
    },
    {
      "n": 2,
      "instruction": "Check the phone number, which is filled in from the customer record."
    },
    {
      "n": 3,
      "instruction": "The message starts from your saved template and includes the ticket number and status — edit it if you want."
    },
    {
      "n": 4,
      "instruction": "Send via WhatsApp, or Send as SMS.",
      "controls": [
        "Send via WhatsApp"
      ],
      "screenshot": {
        "desktop": "https://www.quikpair.com/screenshots/repairs/share-flow-2-desktop.webp",
        "mobile": "https://www.quikpair.com/screenshots/repairs/share-flow-2-mobile.webp"
      }
    }
  ],
  "notes": [
    "If the customer has a second number on file, Select Phone Number lets you pick which one to send to.",
    "Message Preview shows exactly what they will receive before you send it.",
    "Templates are edited under Settings → Messages, so the whole shop sends the same wording."
  ]
}