{
  "product": "Quikpair",
  "module": {
    "slug": "repairs",
    "title": "Repairs"
  },
  "task": {
    "slug": "refund",
    "title": "Refund a repair",
    "question": "How to refund a repair in Quikpair"
  },
  "url": "https://www.quikpair.com/how-to-use/repairs/refund/",
  "summary": "Give money back when a job is cancelled or the customer is unhappy.",
  "steps": [
    {
      "n": 1,
      "instruction": "Open the repair and tap Refund.",
      "controls": [
        "Refund"
      ],
      "screenshot": {
        "desktop": "https://www.quikpair.com/screenshots/repairs/refund-flow-1-desktop.webp",
        "mobile": "https://www.quikpair.com/screenshots/repairs/refund-flow-1-mobile.webp"
      }
    },
    {
      "n": 2,
      "instruction": "Enter the amount, or use the shortcuts: Full and Half on any device, and Quarter as well on a desktop."
    },
    {
      "n": 3,
      "instruction": "Choose the refund method and the account the money comes out of."
    },
    {
      "n": 4,
      "instruction": "Add a reference and a note explaining the refund."
    },
    {
      "n": 5,
      "instruction": "Record it.",
      "controls": [
        "Process Refund"
      ],
      "screenshot": {
        "desktop": "https://www.quikpair.com/screenshots/repairs/refund-flow-2-desktop.webp",
        "mobile": "https://www.quikpair.com/screenshots/repairs/refund-flow-2-mobile.webp"
      }
    }
  ],
  "notes": [
    "The amount is capped at Max Refund — what the customer has actually paid, less anything already refunded.",
    "A refund for less than that is recorded as a Partial Refund, and you can refund again later up to the cap.",
    "Refund To Account decides which payment account the money leaves, and Transaction Reference is where the cheque or transfer number goes.",
    "The refund shows on the repair’s payment history, so the trail stays complete.",
    "Refund the job in full and Quikpair asks whether to set the status to Returned Without Service. Say yes and it opens the status change for you — see Return a device without repairing it."
  ],
  "related": [
    {
      "module": "repairs",
      "task": "return-device",
      "title": "Return a device without repairing it",
      "url": "https://www.quikpair.com/how-to-use/repairs/return-device/"
    }
  ]
}