{
  "product": "Quikpair",
  "module": {
    "slug": "repairs",
    "title": "Repairs"
  },
  "task": {
    "slug": "re-entry",
    "title": "Book a device back in",
    "question": "How to re-enter a returned repair in Quikpair"
  },
  "url": "https://www.quikpair.com/how-to-use/repairs/re-entry/",
  "summary": "The customer is back with the same device — keep the history together.",
  "steps": [
    {
      "n": 1,
      "instruction": "Start a new repair as usual.",
      "screenshot": {
        "desktop": "https://www.quikpair.com/screenshots/repairs/create-plain-desktop.webp",
        "mobile": "https://www.quikpair.com/screenshots/repairs/create-plain-mobile.webp"
      }
    },
    {
      "n": 2,
      "instruction": "Switch on re-entry, and search the previous job by ticket number or customer name."
    },
    {
      "n": 3,
      "instruction": "Pick it — the device details carry over into the new job."
    },
    {
      "n": 4,
      "instruction": "Record what has gone wrong this time, then save."
    }
  ],
  "notes": [
    "The new job stays linked to the original, so you can see the device’s full history."
  ]
}