{
  "product": "Quikpair",
  "module": {
    "slug": "repairs",
    "title": "Repairs"
  },
  "task": {
    "slug": "delete-payment",
    "title": "Remove a payment from a repair",
    "question": "How to delete a repair payment in Quikpair"
  },
  "url": "https://www.quikpair.com/how-to-use/repairs/delete-payment/",
  "summary": "Undo a payment recorded against the wrong job, account or amount.",
  "steps": [
    {
      "n": 1,
      "instruction": "Open the repair and tap Pay to open the payment box.",
      "controls": [
        "Payment"
      ],
      "screenshot": {
        "desktop": "https://www.quikpair.com/screenshots/repairs/payment-flow-1-desktop.webp",
        "mobile": "https://www.quikpair.com/screenshots/repairs/payment-flow-1-mobile.webp"
      }
    },
    {
      "n": 2,
      "instruction": "The payments already taken are listed underneath."
    },
    {
      "n": 3,
      "instruction": "Tap Delete payment — the bin beside the wrong one. Delete All clears every payment on the job at once.",
      "controls": [
        "Delete payment"
      ],
      "screenshot": {
        "desktop": "https://www.quikpair.com/screenshots/repairs/delete-payment-desktop.webp",
        "mobile": "https://www.quikpair.com/screenshots/repairs/delete-payment-mobile.webp"
      }
    },
    {
      "n": 4,
      "instruction": "Quikpair asks to confirm on a Delete Payment box — it cannot be undone."
    },
    {
      "n": 5,
      "instruction": "Confirm."
    }
  ],
  "notes": [
    "The money comes back out of the payment account it landed in, and the balance due goes back up.",
    "This is for correcting a mistake. Money actually going back to the customer is a refund — see Refund a repair.",
    "A payment also blocks some status changes and blocks deleting the job, which is the other reason you may need to clear one."
  ],
  "related": [
    {
      "module": "repairs",
      "task": "refund",
      "title": "Refund a repair",
      "url": "https://www.quikpair.com/how-to-use/repairs/refund/"
    }
  ]
}