{
  "product": "Quikpair",
  "module": {
    "slug": "repairs",
    "title": "Repairs"
  },
  "task": {
    "slug": "create",
    "title": "Book in a repair",
    "question": "How to create a repair job card in Quikpair"
  },
  "url": "https://www.quikpair.com/how-to-use/repairs/create/",
  "summary": "Take a device in and raise its job card.",
  "steps": [
    {
      "n": 1,
      "instruction": "Open Repairs and tap New.",
      "controls": [
        "New Repair"
      ],
      "screenshot": {
        "desktop": "https://www.quikpair.com/screenshots/repairs/create-flow-1-desktop.webp",
        "mobile": "https://www.quikpair.com/screenshots/repairs/create-flow-1-mobile.webp"
      }
    },
    {
      "n": 2,
      "instruction": "Tap Select Customer. Search by name, phone or email, or use Nearby to find one close to the shop.",
      "controls": [
        "Select customer"
      ],
      "screenshot": {
        "desktop": "https://www.quikpair.com/screenshots/repairs/create-flow-2-desktop.webp",
        "mobile": "https://www.quikpair.com/screenshots/repairs/create-flow-2-mobile.webp"
      }
    },
    {
      "n": 3,
      "instruction": "Not on file yet? Switch to the new-customer tab in the same box, fill in the name and phone, and save — you stay on the repair."
    },
    {
      "n": 4,
      "instruction": "Fill in the three fields Quikpair insists on, each marked with a red asterisk: Brand, Item and Issues. Brand and Item accept a name that is not in your lists yet — type it and Quikpair tells you it will be added as new.",
      "controls": [
        "Brand",
        "Item",
        "Issues"
      ],
      "screenshot": {
        "desktop": "https://www.quikpair.com/screenshots/repairs/create-flow-3-desktop.webp",
        "mobile": "https://www.quikpair.com/screenshots/repairs/create-flow-3-mobile.webp"
      }
    },
    {
      "n": 5,
      "instruction": "Add the serial number or IMEI so the device can be told apart from an identical one — tap Scan QR/Barcode to read it off the device instead of typing it."
    },
    {
      "n": 6,
      "instruction": "Record the reported issues, what is included with the device, what is missing, and any risks you want the customer to acknowledge."
    },
    {
      "n": 7,
      "instruction": "Capture the device lock — PIN, password or pattern — so the technician can get in."
    },
    {
      "n": 8,
      "instruction": "Take photos of the device as it arrived."
    },
    {
      "n": 9,
      "instruction": "Assign the job to a technician under Assign To — leave it and the repair shows as Unassigned."
    },
    {
      "n": 10,
      "instruction": "Set the estimated and service cost, and any warranty with its description and expiry date."
    },
    {
      "n": 11,
      "instruction": "Set the expected completion date, and the date the customer plans to collect."
    },
    {
      "n": 12,
      "instruction": "Add any internal notes about the device."
    },
    {
      "n": 13,
      "instruction": "Add another device with the + tab if the customer brought more than one."
    },
    {
      "n": 14,
      "instruction": "Save. Print the job card or barcode sticker, and send the customer their ticket number.",
      "controls": [
        "Create Repair"
      ],
      "screenshot": {
        "desktop": "https://www.quikpair.com/screenshots/repairs/create-flow-4-desktop.webp",
        "mobile": "https://www.quikpair.com/screenshots/repairs/create-flow-4-mobile.webp"
      }
    }
  ],
  "notes": [
    "Brand, Item and Issues are the only required fields — everything else can wait until the technician has looked at the device.",
    "The customer can follow the job themselves on the public Track Repair page using that ticket number.",
    "On a desktop keyboard, F4 opens the customer picker."
  ]
}