{
  "product": "Quikpair",
  "module": {
    "slug": "rent",
    "title": "Rent"
  },
  "task": {
    "slug": "swap",
    "title": "Swap a faulty unit",
    "question": "How to swap a rented unit in Quikpair"
  },
  "url": "https://www.quikpair.com/how-to-use/rent/swap/",
  "summary": "The customer has a dud — give them another without redoing the booking.",
  "steps": [
    {
      "n": 1,
      "instruction": "Open the rent order and tap Swap on the item that has gone wrong.",
      "controls": [
        "Swap"
      ],
      "screenshot": {
        "desktop": "https://www.quikpair.com/screenshots/rent/swap-flow-1-desktop.webp",
        "mobile": "https://www.quikpair.com/screenshots/rent/swap-flow-1-mobile.webp"
      }
    },
    {
      "n": 2,
      "instruction": "Swap Defective Unit opens. Replacing names the booking and the serial currently out."
    },
    {
      "n": 3,
      "instruction": "Pick the replacement from New serial — the list offers the units you have available."
    },
    {
      "n": 4,
      "instruction": "Give a Reason — lens foggy, battery dead, whatever it is."
    },
    {
      "n": 5,
      "instruction": "Leave Mark old unit as damaged ticked so the unit warns about future bookings, or untick it if the fault was not the unit’s."
    },
    {
      "n": 6,
      "instruction": "Tap Swap Now.",
      "controls": [
        "Swap Now"
      ],
      "screenshot": {
        "desktop": "https://www.quikpair.com/screenshots/rent/swap-flow-2-desktop.webp",
        "mobile": "https://www.quikpair.com/screenshots/rent/swap-flow-2-mobile.webp"
      }
    }
  ],
  "notes": [
    "The booking, the dates and the price are untouched; only the physical unit changes.",
    "Swap only appears on a serialised rental. The point is to record which physical unit the customer now holds, and an item not tracked by serial has no unit to swap.",
    "Unit Swaps on the order lists every swap, so the history of which unit was out when is kept."
  ]
}