{
  "product": "Quikpair",
  "module": {
    "slug": "purchases",
    "title": "Purchases"
  },
  "task": {
    "slug": "return",
    "title": "Return goods to a supplier",
    "question": "How to create a purchase return in Quikpair"
  },
  "url": "https://www.quikpair.com/how-to-use/purchases/return/",
  "summary": "Send stock back to the supplier and recover what you paid for it.",
  "steps": [
    {
      "n": 1,
      "instruction": "Open the received purchase and choose Create Return."
    },
    {
      "n": 2,
      "instruction": "Tick the items going back — Select all takes every returnable line at once.",
      "controls": [
        "Select all"
      ],
      "screenshot": {
        "desktop": "https://www.quikpair.com/screenshots/purchases/return-create-flow-1-desktop.webp",
        "mobile": "https://www.quikpair.com/screenshots/purchases/return-create-flow-1-mobile.webp"
      }
    },
    {
      "n": 3,
      "instruction": "Set the Return Quantity on each line, and pick the serial units where the product is serialised."
    },
    {
      "n": 4,
      "instruction": "Set the Return Date, and say why in Return Reason."
    },
    {
      "n": 5,
      "instruction": "Add an Item Reason on a single line if one needs its own explanation, and Additional Notes for anything else."
    },
    {
      "n": 6,
      "instruction": "Check the Return Summary, then tap Process Return.",
      "controls": [
        "Process Return"
      ],
      "screenshot": {
        "desktop": "https://www.quikpair.com/screenshots/purchases/return-create-flow-2-desktop.webp",
        "mobile": "https://www.quikpair.com/screenshots/purchases/return-create-flow-2-mobile.webp"
      }
    }
  ],
  "notes": [
    "A purchase return asks for no refund method, unlike a sale return. You are not paying anyone — you are waiting for the supplier to settle, and how they do that is recorded when the money arrives.",
    "Only lines that have not already gone back can be selected. A fully returned order says All items have been returned.",
    "The return is raised as Pending until it is approved — see Approve or reject a purchase return.",
    "Stock leaves your shelves only once the return is approved, so raising one does not move your figures."
  ],
  "related": [
    {
      "module": "purchases",
      "task": "approve-return",
      "title": "Approve or reject a purchase return",
      "url": "https://www.quikpair.com/how-to-use/purchases/approve-return/"
    }
  ]
}